At VF Motorsport, we are committed to providing our customers with exceptional service and quality products. However, we understand that there may be instances where returns or refunds are requested. Please carefully review our refund policy below to understand our procedures and limitations:
- Hardware: All hardware sales are final. Due to the nature of these products, we are unable to offer refunds, returns, or exchanges. We encourage customers to review their selections carefully before making a purchase.
- Labor Deposits: Labor deposits are required to secure your appointment and allocate resources for the service of your vehicle. As such, labor deposits are non-refundable. We appreciate your understanding that this policy is in place to ensure efficient scheduling and utilization of our specialized technicians.
- Software Products: We offer a 30-day refund policy for our software products. If you are not satisfied with your software purchase, you may request a refund within 30 days from the date of purchase. To be eligible for a refund, the software must be uninstalled from your vehicle. Please note that a 25% restocking fee will apply, and the refund will be issued for 75% of the original purchase price. To initiate a refund for software products, please contact our support team with your purchase details.
- Custom Painted Options: Any products or services that involve custom painting, including but not limited to custom paint jobs on vehicles or parts, are non-refundable. These offerings are tailor-made to your specifications, and as such, we cannot accept returns or process refunds. We encourage you to carefully consider your choices and consult with our team before finalizing any custom painted options.
Please note that the above policies are subject to change without notice. VF Motorsport reserves the right to modify or amend these terms at any time. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team for assistance.
We value your business and appreciate your cooperation with our policies, ensuring that we can continue to offer high-quality products and services to all our valued customers.